Privacy Policy

Privacy Policy

At KoolyGear, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase from us. By accessing or using our services, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We may collect the following types of personal information:

a. Personal Identification Information: When you place an order, create an account, or contact us, we may collect your name, email address, shipping address, phone number, and other relevant details necessary to fulfill your order or provide customer support.

b. Payment Information: We do not store or process your payment information directly. All payments are processed through secure third-party payment processors, and your payment details are encrypted and protected.

c. Website Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, and browsing patterns. This information helps us improve our website's functionality and optimize your user experience.

  1. Use of Collected Information

We use the collected information for the following purposes:

a. Order Fulfillment: We use your personal information to process and deliver your orders, provide order updates, and communicate with you regarding your purchase.

b. Customer Support: We may use your personal information to respond to your inquiries, provide assistance, and address any concerns you may have.

c. Marketing Communication: With your consent, we may send you promotional emails about new products, special offers, or other information that may be of interest to you. You can unsubscribe from these communications at any time.

d. Analytics and Improvements: We analyze website usage data to understand user behavior, improve our website's functionality, and enhance your browsing experience.

e. Legal Compliance: We may use your personal information to comply with applicable laws, regulations, or legal processes.

  1. Data Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting business operations, or providing services to you. These service providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.

We may also disclose your information when required by law or in response to valid legal requests, such as subpoenas or court orders.

  1. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Your Choices

You have the right to access, update, or delete your personal information held by us. You can also manage your communication preferences and opt out of receiving marketing emails from us.

To exercise these rights or make any privacy-related requests, please contact us at sales@koolygear.com. We will respond to your request within a reasonable timeframe.

  1. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and collect information about how you interact with our website. You can modify your browser settings to decline cookies or receive notifications when cookies are being sent. However, please note that some features of our website may not function properly if you disable cookies.

  1. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of third-party websites before providing any personal information.

  1. Children's Privacy

Our website is not intended for children under the age of 13.